We process orders as quickly as possible during business days (Monday to Saturday).

• Order Cutoff Time: 00:00 (GMT-05:00) Eastern Standard Time (New York)
  
• Order Handling Time: 1-2 days (Monday-Saturday)
  
• Transit Time: 2-6 days (Monday-Saturday)
  
• Total Delivery Time: Estimated delivery time for all destinations is 3-8 business days

Orders placed during weekends or holidays will begin processing the next business day.

At the moment, we only ship to the United States.

Yes! Once your order is dispatched, you can check our Track Your Order page for the status of your package.

We currently accept the following payment options:

• American Express
• Apple Pay
• Diners Club
• Discover
• Google Pay
• Mastercard
• PayPal
• Shop Pay
• VISA

All transactions are processed in USD (United States Dollars).

Absolutely. Our website uses SSL encryption and secure payment gateways to ensure all transactions are safe and protected.

Yes, you can return your order within 30 days of receiving it, as long as the item is unused and in its original condition.

Simply contact our support team at contact@elorema.com with your order number and reason for return. We'll guide you through the process.

Once we receive and inspect the item, we will process your refund within 14 days. Refunds are issued to the original payment method.

Store Name: Elorema
Company Name: LOFOS LLC
Company Number/Filing ID: 2025-001720392
EIN: 39-3190025
Company Address: 30 N GOULD ST NUM 6609
SHERIDAN, WY 82801

Contact Methods:

• Contact Form
• Email: contact@elorema.com
• Phone: +1 425 6489300

We are available during the following hours:

• Monday to Saturday: 8:00 am – 5:00 pm (GMT-05:00) Eastern Standard Time (New York)
• Sunday: Closed

We strive to respond within 24 hours.